Monthly Archives: April 2014

Ted Cruz Should Suck It

God, his nonsense is exhausting:

Sen. Ted Cruz (R-TX) on Monday called on John Kerry to resign after the U.S. secretary of state privately told important world leaders that Israel could become “an apartheid state” if it doesn’t make peace with the Palestinians soon, as reported by The Daily Beast on Sunday.

In a floor speech, Cruz accused his former Senate colleague of displaying a “shocking lack of sensitivity to the incendiary and damaging nature of his rhetoric.”

“Mr. President, it is my belief that Secretary Kerry has thus proven himself unsuitable for his position and that before any further harm is done to our alliance with Israel, he should offer President Obama his resignation and the President should accept it,” said Cruz, who was one of just 3 senators who voted against Kerry’s confirmation to his post last year.

I’m sorry, did John Kerry shut down the government for three weeks and get nothing he wanted out of the deal? Because until John Kerry does that, I think he can stay in his office and continue to say things that are largely true.

Also?

John-Kerry-RT-1200

A.

Ted Cruz Should Suck It

God, his nonsense is exhausting:

Sen. Ted Cruz (R-TX) on Monday called on John Kerry to resign after the U.S. secretary of state privately told important world leaders that Israel could become “an apartheid state” if it doesn’t make peace with the Palestinians soon, as reported by The Daily Beast on Sunday.

In a floor speech, Cruz accused his former Senate colleague of displaying a “shocking lack of sensitivity to the incendiary and damaging nature of his rhetoric.”

“Mr. President, it is my belief that Secretary Kerry has thus proven himself unsuitable for his position and that before any further harm is done to our alliance with Israel, he should offer President Obama his resignation and the President should accept it,” said Cruz, who was one of just 3 senators who voted against Kerry’s confirmation to his post last year.

I’m sorry, did John Kerry shut down the government for three weeks and get nothing he wanted out of the deal? Because until John Kerry does that, I think he can stay in his office and continue to say things that are largely true.

Also?

John-Kerry-RT-1200

A.

Ted Cruz Should Suck It

God, his nonsense is exhausting:

Sen. Ted Cruz (R-TX) on Monday called on John Kerry to resign after the U.S. secretary of state privately told important world leaders that Israel could become “an apartheid state” if it doesn’t make peace with the Palestinians soon, as reported by The Daily Beast on Sunday.

In a floor speech, Cruz accused his former Senate colleague of displaying a “shocking lack of sensitivity to the incendiary and damaging nature of his rhetoric.”

“Mr. President, it is my belief that Secretary Kerry has thus proven himself unsuitable for his position and that before any further harm is done to our alliance with Israel, he should offer President Obama his resignation and the President should accept it,” said Cruz, who was one of just 3 senators who voted against Kerry’s confirmation to his post last year.

I’m sorry, did John Kerry shut down the government for three weeks and get nothing he wanted out of the deal? Because until John Kerry does that, I think he can stay in his office and continue to say things that are largely true.

Also?

John-Kerry-RT-1200

A.

Ted Cruz Should Suck It

God, his nonsense is exhausting:

Sen. Ted Cruz (R-TX) on Monday called on John Kerry to resign after the U.S. secretary of state privately told important world leaders that Israel could become “an apartheid state” if it doesn’t make peace with the Palestinians soon, as reported by The Daily Beast on Sunday.

In a floor speech, Cruz accused his former Senate colleague of displaying a “shocking lack of sensitivity to the incendiary and damaging nature of his rhetoric.”

“Mr. President, it is my belief that Secretary Kerry has thus proven himself unsuitable for his position and that before any further harm is done to our alliance with Israel, he should offer President Obama his resignation and the President should accept it,” said Cruz, who was one of just 3 senators who voted against Kerry’s confirmation to his post last year.

I’m sorry, did John Kerry shut down the government for three weeks and get nothing he wanted out of the deal? Because until John Kerry does that, I think he can stay in his office and continue to say things that are largely true.

Also?

John-Kerry-RT-1200

A.

Ted Cruz Should Suck It

God, his nonsense is exhausting:

Sen. Ted Cruz (R-TX) on Monday called on John Kerry to resign after the U.S. secretary of state privately told important world leaders that Israel could become “an apartheid state” if it doesn’t make peace with the Palestinians soon, as reported by The Daily Beast on Sunday.

In a floor speech, Cruz accused his former Senate colleague of displaying a “shocking lack of sensitivity to the incendiary and damaging nature of his rhetoric.”

“Mr. President, it is my belief that Secretary Kerry has thus proven himself unsuitable for his position and that before any further harm is done to our alliance with Israel, he should offer President Obama his resignation and the President should accept it,” said Cruz, who was one of just 3 senators who voted against Kerry’s confirmation to his post last year.

I’m sorry, did John Kerry shut down the government for three weeks and get nothing he wanted out of the deal? Because until John Kerry does that, I think he can stay in his office and continue to say things that are largely true.

Also?

John-Kerry-RT-1200

A.

Quote Of The Day: Some Things Are Not Funny Edition

One thing that isn’t funny is the notion of Sarah Palin as Vice President; another is what she said at the conclave of gun nuts:

“C’mon! Enemies who would utterly annihilate America, they would obviously have information on plots. They carry out jihad. Oh, but you can’t offend them. Can’t make them feel uncomfortable, not even a smidgen. Well, if I were in charge, they would know that waterboarding is how we baptize terrorists.”

Two things just happened that you rarely see in my posts, and may reflect slipping standards. First, there’s an exclamation point in the quote but, much as it pains me, it was in the quote so what can I do? Second, I stopped writing about the woman who Charlie Pierce calls Princess Dumbass of the North Woods 4 or 5 years ago. Once she became a sideshow freak, it became both too easy and too boring to mock her so I stopped. Until today, that is. Hell meet hand basket.

The worst thing about John McCain’s shambolic 2008 campaign was putting this dangerously dim cretin on the national ticket. She’s someone who makes J Danforth Quayle appear to have gravitas and someone who Senator Walnuts wanted to put the proverbial heartbeat away from the Presidency. If they had somehow won the 2008 election, trying to control this moron might have killed McCain and then we’d have been stuck with an Oval One who makes Millard Fillmore look statesmanlike. I wish the Sunday show bookers would consider that when they put Senator Walnuts on the air but they won’t.

I realize it’s impossible to shame Sarah Palin but I hope John McCain is squirming in his wingtips today but I somehow doubt it. Some things are not funny: one of them is torture and another is the phrase President Palin. Mercifully that will never happen but her nomination paved the way for crazies such as Rand Paul and Ted Cruz to be taken seriously. Thanks for giving us the wacko birds, Senator Walnuts.

Quote Of The Day: Some Things Are Not Funny Edition

One thing that isn’t funny is the notion of Sarah Palin as Vice President; another is what she said at the conclave of gun nuts:

“C’mon! Enemies who would utterly annihilate America, they would obviously have information on plots. They carry out jihad. Oh, but you can’t offend them. Can’t make them feel uncomfortable, not even a smidgen. Well, if I were in charge, they would know that waterboarding is how we baptize terrorists.”

Two things just happened that you rarely see in my posts, and may reflect slipping standards. First, there’s an exclamation point in the quote but, much as it pains me, it was in the quote so what can I do? Second, I stopped writing about the woman who Charlie Pierce calls Princess Dumbass of the North Woods 4 or 5 years ago. Once she became a sideshow freak, it became both too easy and too boring to mock her so I stopped. Until today, that is. Hell meet hand basket.

The worst thing about John McCain’s shambolic 2008 campaign was putting this dangerously dim cretin on the national ticket. She’s someone who makes J Danforth Quayle appear to have gravitas and someone who Senator Walnuts wanted to put the proverbial heartbeat away from the Presidency. If they had somehow won the 2008 election, trying to control this moron might have killed McCain and then we’d have been stuck with an Oval One who makes Millard Fillmore look statesmanlike. I wish the Sunday show bookers would consider that when they put Senator Walnuts on the air but they won’t.

I realize it’s impossible to shame Sarah Palin but I hope John McCain is squirming in his wingtips today but I somehow doubt it. Some things are not funny: one of them is torture and another is the phrase President Palin. Mercifully that will never happen but her nomination paved the way for crazies such as Rand Paul and Ted Cruz to be taken seriously. Thanks for giving us the wacko birds, Senator Walnuts.

Quote Of The Day: Some Things Are Not Funny Edition

One thing that isn’t funny is the notion of Sarah Palin as Vice President; another is what she said at the conclave of gun nuts:

“C’mon! Enemies who would utterly annihilate America, they would obviously have information on plots. They carry out jihad. Oh, but you can’t offend them. Can’t make them feel uncomfortable, not even a smidgen. Well, if I were in charge, they would know that waterboarding is how we baptize terrorists.”

Two things just happened that you rarely see in my posts, and may reflect slipping standards. First, there’s an exclamation point in the quote but, much as it pains me, it was in the quote so what can I do? Second, I stopped writing about the woman who Charlie Pierce calls Princess Dumbass of the North Woods 4 or 5 years ago. Once she became a sideshow freak, it became both too easy and too boring to mock her so I stopped. Until today, that is. Hell meet hand basket.

The worst thing about John McCain’s shambolic 2008 campaign was putting this dangerously dim cretin on the national ticket. She’s someone who makes J Danforth Quayle appear to have gravitas and someone who Senator Walnuts wanted to put the proverbial heartbeat away from the Presidency. If they had somehow won the 2008 election, trying to control this moron might have killed McCain and then we’d have been stuck with an Oval One who makes Millard Fillmore look statesmanlike. I wish the Sunday show bookers would consider that when they put Senator Walnuts on the air but they won’t.

I realize it’s impossible to shame Sarah Palin but I hope John McCain is squirming in his wingtips today but I somehow doubt it. Some things are not funny: one of them is torture and another is the phrase President Palin. Mercifully that will never happen but her nomination paved the way for crazies such as Rand Paul and Ted Cruz to be taken seriously. Thanks for giving us the wacko birds, Senator Walnuts.

Quote Of The Day: Some Things Are Not Funny Edition

One thing that isn’t funny is the notion of Sarah Palin as Vice President; another is what she said at the conclave of gun nuts:

“C’mon! Enemies who would utterly annihilate America, they would obviously have information on plots. They carry out jihad. Oh, but you can’t offend them. Can’t make them feel uncomfortable, not even a smidgen. Well, if I were in charge, they would know that waterboarding is how we baptize terrorists.”

Two things just happened that you rarely see in my posts, and may reflect slipping standards. First, there’s an exclamation point in the quote but, much as it pains me, it was in the quote so what can I do? Second, I stopped writing about the woman who Charlie Pierce calls Princess Dumbass of the North Woods 4 or 5 years ago. Once she became a sideshow freak, it became both too easy and too boring to mock her so I stopped. Until today, that is. Hell meet hand basket.

The worst thing about John McCain’s shambolic 2008 campaign was putting this dangerously dim cretin on the national ticket. She’s someone who makes J Danforth Quayle appear to have gravitas and someone who Senator Walnuts wanted to put the proverbial heartbeat away from the Presidency. If they had somehow won the 2008 election, trying to control this moron might have killed McCain and then we’d have been stuck with an Oval One who makes Millard Fillmore look statesmanlike. I wish the Sunday show bookers would consider that when they put Senator Walnuts on the air but they won’t.

I realize it’s impossible to shame Sarah Palin but I hope John McCain is squirming in his wingtips today but I somehow doubt it. Some things are not funny: one of them is torture and another is the phrase President Palin. Mercifully that will never happen but her nomination paved the way for crazies such as Rand Paul and Ted Cruz to be taken seriously. Thanks for giving us the wacko birds, Senator Walnuts.

Quote Of The Day: Some Things Are Not Funny Edition

One thing that isn’t funny is the notion of Sarah Palin as Vice President; another is what she said at the conclave of gun nuts:

“C’mon! Enemies who would utterly annihilate America, they would obviously have information on plots. They carry out jihad. Oh, but you can’t offend them. Can’t make them feel uncomfortable, not even a smidgen. Well, if I were in charge, they would know that waterboarding is how we baptize terrorists.”

Two things just happened that you rarely see in my posts, and may reflect slipping standards. First, there’s an exclamation point in the quote but, much as it pains me, it was in the quote so what can I do? Second, I stopped writing about the woman who Charlie Pierce calls Princess Dumbass of the North Woods 4 or 5 years ago. Once she became a sideshow freak, it became both too easy and too boring to mock her so I stopped. Until today, that is. Hell meet hand basket.

The worst thing about John McCain’s shambolic 2008 campaign was putting this dangerously dim cretin on the national ticket. She’s someone who makes J Danforth Quayle appear to have gravitas and someone who Senator Walnuts wanted to put the proverbial heartbeat away from the Presidency. If they had somehow won the 2008 election, trying to control this moron might have killed McCain and then we’d have been stuck with an Oval One who makes Millard Fillmore look statesmanlike. I wish the Sunday show bookers would consider that when they put Senator Walnuts on the air but they won’t.

I realize it’s impossible to shame Sarah Palin but I hope John McCain is squirming in his wingtips today but I somehow doubt it. Some things are not funny: one of them is torture and another is the phrase President Palin. Mercifully that will never happen but her nomination paved the way for crazies such as Rand Paul and Ted Cruz to be taken seriously. Thanks for giving us the wacko birds, Senator Walnuts.

Quote Of The Day: Some Things Are Not Funny Edition

One thing that isn’t funny is the notion of Sarah Palin as Vice President; another is what she said at the conclave of gun nuts:

“C’mon! Enemies who would utterly annihilate America, they would obviously have information on plots. They carry out jihad. Oh, but you can’t offend them. Can’t make them feel uncomfortable, not even a smidgen. Well, if I were in charge, they would know that waterboarding is how we baptize terrorists.”

Two things just happened that you rarely see in my posts, and may reflect slipping standards. First, there’s an exclamation point in the quote but, much as it pains me, it was in the quote so what can I do? Second, I stopped writing about the woman who Charlie Pierce calls Princess Dumbass of the North Woods 4 or 5 years ago. Once she became a sideshow freak, it became both too easy and too boring to mock her so I stopped. Until today, that is. Hell meet hand basket.

The worst thing about John McCain’s shambolic 2008 campaign was putting this dangerously dim cretin on the national ticket. She’s someone who makes J Danforth Quayle appear to have gravitas and someone who Senator Walnuts wanted to put the proverbial heartbeat away from the Presidency. If they had somehow won the 2008 election, trying to control this moron might have killed McCain and then we’d have been stuck with an Oval One who makes Millard Fillmore look statesmanlike. I wish the Sunday show bookers would consider that when they put Senator Walnuts on the air but they won’t.

I realize it’s impossible to shame Sarah Palin but I hope John McCain is squirming in his wingtips today but I somehow doubt it. Some things are not funny: one of them is torture and another is the phrase President Palin. Mercifully that will never happen but her nomination paved the way for crazies such as Rand Paul and Ted Cruz to be taken seriously. Thanks for giving us the wacko birds, Senator Walnuts.

Quote Of The Day: Some Things Are Not Funny Edition

One thing that isn’t funny is the notion of Sarah Palin as Vice President; another is what she said at the conclave of gun nuts:

“C’mon! Enemies who would utterly annihilate America, they would obviously have information on plots. They carry out jihad. Oh, but you can’t offend them. Can’t make them feel uncomfortable, not even a smidgen. Well, if I were in charge, they would know that waterboarding is how we baptize terrorists.”

Two things just happened that you rarely see in my posts, and may reflect slipping standards. First, there’s an exclamation point in the quote but, much as it pains me, it was in the quote so what can I do? Second, I stopped writing about the woman who Charlie Pierce calls Princess Dumbass of the North Woods 4 or 5 years ago. Once she became a sideshow freak, it became both too easy and too boring to mock her so I stopped. Until today, that is. Hell meet hand basket.

The worst thing about John McCain’s shambolic 2008 campaign was putting this dangerously dim cretin on the national ticket. She’s someone who makes J Danforth Quayle appear to have gravitas and someone who Senator Walnuts wanted to put the proverbial heartbeat away from the Presidency. If they had somehow won the 2008 election, trying to control this moron might have killed McCain and then we’d have been stuck with an Oval One who makes Millard Fillmore look statesmanlike. I wish the Sunday show bookers would consider that when they put Senator Walnuts on the air but they won’t.

I realize it’s impossible to shame Sarah Palin but I hope John McCain is squirming in his wingtips today but I somehow doubt it. Some things are not funny: one of them is torture and another is the phrase President Palin. Mercifully that will never happen but her nomination paved the way for crazies such as Rand Paul and Ted Cruz to be taken seriously. Thanks for giving us the wacko birds, Senator Walnuts.

Quote Of The Day: Some Things Are Not Funny Edition

One thing that isn’t funny is the notion of Sarah Palin as Vice President; another is what she said at the conclave of gun nuts:

“C’mon! Enemies who would utterly annihilate America, they would obviously have information on plots. They carry out jihad. Oh, but you can’t offend them. Can’t make them feel uncomfortable, not even a smidgen. Well, if I were in charge, they would know that waterboarding is how we baptize terrorists.”

Two things just happened that you rarely see in my posts, and may reflect slipping standards. First, there’s an exclamation point in the quote but, much as it pains me, it was in the quote so what can I do? Second, I stopped writing about the woman who Charlie Pierce calls Princess Dumbass of the North Woods 4 or 5 years ago. Once she became a sideshow freak, it became both too easy and too boring to mock her so I stopped. Until today, that is. Hell meet hand basket.

The worst thing about John McCain’s shambolic 2008 campaign was putting this dangerously dim cretin on the national ticket. She’s someone who makes J Danforth Quayle appear to have gravitas and someone who Senator Walnuts wanted to put the proverbial heartbeat away from the Presidency. If they had somehow won the 2008 election, trying to control this moron might have killed McCain and then we’d have been stuck with an Oval One who makes Millard Fillmore look statesmanlike. I wish the Sunday show bookers would consider that when they put Senator Walnuts on the air but they won’t.

I realize it’s impossible to shame Sarah Palin but I hope John McCain is squirming in his wingtips today but I somehow doubt it. Some things are not funny: one of them is torture and another is the phrase President Palin. Mercifully that will never happen but her nomination paved the way for crazies such as Rand Paul and Ted Cruz to be taken seriously. Thanks for giving us the wacko birds, Senator Walnuts.

Mad Men Thread: The Big Cringe

MM_703_MY_1209_0886-935x658

Mad Men has always specialized in uncomfortable, cringe inducing moments but Field Tripmay be the cherry on the sundae, or the bride and groom on the wedding cake. The latter analogy is the one that fits this episode best. Someone once told Don and Betty that they looked like the couple on a wedding cake. It was at that moment that I knew their marriage wasn’t going to last. The episode places Don and Betty on parallel tracks that end up converging in embarrassment. Don may learn something from his humiliation but Betty being Betty will learn nothing from her lesser mortification.

Time for my weekly windy, discursive, and pointedly pointless comments about this excellent episode but first another picture:

1403223_10154092649685327_7964569103286432160_o

Continue reading

Customer Service Like This is Killing Newspapers

The Internet? Not so much.

On Tuesday April 22 I talked to Megan in your “customer service” department and asked to be transferred to Rachel Jones. Megan asked me to provide details on my problem and after I told the whole story I said I really didn’t need to talk to Ms. Jones but would be happy to talk to some other supervisor. Megan conferred with her supervisor and returned to tell me that they were reluctant to intervene since Ms. Jones was already on it, and she would call me back.

This conversation occurred at 10:10 am and I told Megan that in case Ms. Jones didn’t call me by noon, I would like the name of another supervisor whom I could talk to
instead. She told me that if Ms. Jones didn’t call me back by noon, I could talk with Tanisha Bridgewater.

Ms. Jones did not call me back. At 1:50 pm I attempted to call Ms. Bridgewater and was told that she was at lunch but should be back at 2 and she would call me back. She did not.

At 3 pm I attempted to call Ms. Bridgewater again and was told by the “customer service” rep who picked up my call that Ms. Bridgewater was on a different floor and there was no way she could connect me to her. She let me speak to Josh Collins, who assured me he would find out what the problem was and call me back.

This is how you treat the people who WANT what you’re providing. No wonder the skeptics take one look and say eh, I’ll read it on my Internets.

A.

Customer Service Like This is Killing Newspapers

The Internet? Not so much.

On Tuesday April 22 I talked to Megan in your “customer service” department and asked to be transferred to Rachel Jones. Megan asked me to provide details on my problem and after I told the whole story I said I really didn’t need to talk to Ms. Jones but would be happy to talk to some other supervisor. Megan conferred with her supervisor and returned to tell me that they were reluctant to intervene since Ms. Jones was already on it, and she would call me back.

This conversation occurred at 10:10 am and I told Megan that in case Ms. Jones didn’t call me by noon, I would like the name of another supervisor whom I could talk to
instead. She told me that if Ms. Jones didn’t call me back by noon, I could talk with Tanisha Bridgewater.

Ms. Jones did not call me back. At 1:50 pm I attempted to call Ms. Bridgewater and was told that she was at lunch but should be back at 2 and she would call me back. She did not.

At 3 pm I attempted to call Ms. Bridgewater again and was told by the “customer service” rep who picked up my call that Ms. Bridgewater was on a different floor and there was no way she could connect me to her. She let me speak to Josh Collins, who assured me he would find out what the problem was and call me back.

This is how you treat the people who WANT what you’re providing. No wonder the skeptics take one look and say eh, I’ll read it on my Internets.

A.

Customer Service Like This is Killing Newspapers

The Internet? Not so much.

On Tuesday April 22 I talked to Megan in your “customer service” department and asked to be transferred to Rachel Jones. Megan asked me to provide details on my problem and after I told the whole story I said I really didn’t need to talk to Ms. Jones but would be happy to talk to some other supervisor. Megan conferred with her supervisor and returned to tell me that they were reluctant to intervene since Ms. Jones was already on it, and she would call me back.

This conversation occurred at 10:10 am and I told Megan that in case Ms. Jones didn’t call me by noon, I would like the name of another supervisor whom I could talk to
instead. She told me that if Ms. Jones didn’t call me back by noon, I could talk with Tanisha Bridgewater.

Ms. Jones did not call me back. At 1:50 pm I attempted to call Ms. Bridgewater and was told that she was at lunch but should be back at 2 and she would call me back. She did not.

At 3 pm I attempted to call Ms. Bridgewater again and was told by the “customer service” rep who picked up my call that Ms. Bridgewater was on a different floor and there was no way she could connect me to her. She let me speak to Josh Collins, who assured me he would find out what the problem was and call me back.

This is how you treat the people who WANT what you’re providing. No wonder the skeptics take one look and say eh, I’ll read it on my Internets.

A.

Customer Service Like This is Killing Newspapers

The Internet? Not so much.

On Tuesday April 22 I talked to Megan in your “customer service” department and asked to be transferred to Rachel Jones. Megan asked me to provide details on my problem and after I told the whole story I said I really didn’t need to talk to Ms. Jones but would be happy to talk to some other supervisor. Megan conferred with her supervisor and returned to tell me that they were reluctant to intervene since Ms. Jones was already on it, and she would call me back.

This conversation occurred at 10:10 am and I told Megan that in case Ms. Jones didn’t call me by noon, I would like the name of another supervisor whom I could talk to
instead. She told me that if Ms. Jones didn’t call me back by noon, I could talk with Tanisha Bridgewater.

Ms. Jones did not call me back. At 1:50 pm I attempted to call Ms. Bridgewater and was told that she was at lunch but should be back at 2 and she would call me back. She did not.

At 3 pm I attempted to call Ms. Bridgewater again and was told by the “customer service” rep who picked up my call that Ms. Bridgewater was on a different floor and there was no way she could connect me to her. She let me speak to Josh Collins, who assured me he would find out what the problem was and call me back.

This is how you treat the people who WANT what you’re providing. No wonder the skeptics take one look and say eh, I’ll read it on my Internets.

A.

Customer Service Like This is Killing Newspapers

The Internet? Not so much.

On Tuesday April 22 I talked to Megan in your “customer service” department and asked to be transferred to Rachel Jones. Megan asked me to provide details on my problem and after I told the whole story I said I really didn’t need to talk to Ms. Jones but would be happy to talk to some other supervisor. Megan conferred with her supervisor and returned to tell me that they were reluctant to intervene since Ms. Jones was already on it, and she would call me back.

This conversation occurred at 10:10 am and I told Megan that in case Ms. Jones didn’t call me by noon, I would like the name of another supervisor whom I could talk to
instead. She told me that if Ms. Jones didn’t call me back by noon, I could talk with Tanisha Bridgewater.

Ms. Jones did not call me back. At 1:50 pm I attempted to call Ms. Bridgewater and was told that she was at lunch but should be back at 2 and she would call me back. She did not.

At 3 pm I attempted to call Ms. Bridgewater again and was told by the “customer service” rep who picked up my call that Ms. Bridgewater was on a different floor and there was no way she could connect me to her. She let me speak to Josh Collins, who assured me he would find out what the problem was and call me back.

This is how you treat the people who WANT what you’re providing. No wonder the skeptics take one look and say eh, I’ll read it on my Internets.

A.

Customer Service Like This is Killing Newspapers

The Internet? Not so much.

On Tuesday April 22 I talked to Megan in your “customer service” department and asked to be transferred to Rachel Jones. Megan asked me to provide details on my problem and after I told the whole story I said I really didn’t need to talk to Ms. Jones but would be happy to talk to some other supervisor. Megan conferred with her supervisor and returned to tell me that they were reluctant to intervene since Ms. Jones was already on it, and she would call me back.

This conversation occurred at 10:10 am and I told Megan that in case Ms. Jones didn’t call me by noon, I would like the name of another supervisor whom I could talk to
instead. She told me that if Ms. Jones didn’t call me back by noon, I could talk with Tanisha Bridgewater.

Ms. Jones did not call me back. At 1:50 pm I attempted to call Ms. Bridgewater and was told that she was at lunch but should be back at 2 and she would call me back. She did not.

At 3 pm I attempted to call Ms. Bridgewater again and was told by the “customer service” rep who picked up my call that Ms. Bridgewater was on a different floor and there was no way she could connect me to her. She let me speak to Josh Collins, who assured me he would find out what the problem was and call me back.

This is how you treat the people who WANT what you’re providing. No wonder the skeptics take one look and say eh, I’ll read it on my Internets.

A.